


If the VPN device is not validated, you may have to contact the device manufacturer to see if there is any compatibility issue. Check whether you are using a validated VPN device and operating system version.Step 1 Check whether the on-premises VPN device is validated Troubleshooting steps Prerequisite stepĬheck the type of Azure virtual network gateway:Ĭheck the Overview page of the virtual network gateway for the type information. To submit a support request, on the Azure support page, select Get support. You also can submit an Azure support request. You can post your issue in these forums, or post to on Twitter. If your Azure issue is not addressed in this article, visit the Azure forums on Microsoft Q & A and Stack Overflow.

This article provides troubleshoot steps to help you identify and resolve the cause of the problem. You might experience the problem that a new or existing Microsoft Azure Site-to-Site VPN connection is not stable or disconnects regularly.
